Terms of Service

These terms govern your use of Master the Map, operated by Barn30 (info@masterthemap.app). By creating an account or using Master the Map, you agree to them.

The service

Master the Map is a street-training tool for first responders — fire, police, and EMS — offered to individuals and departments through one-time seat purchases, with pricing based on the number of seats.

Accounts

• You're responsible for keeping your login credentials secure, and for activity that happens under your account.
• Department admins are responsible for managing who has access to their department's account, and for the accuracy of the roster they maintain.
• You must provide an accurate email address — it's how we reach you about your account, billing, and any changes to the service.

Seats, payment and invoices

• Individuals can start one free trial of 2 days per person (per email address). No payment details are needed, and a trial never turns into a paid purchase by itself: when it ends, access stops until you buy a seat.
• Seats are bought with a one-time payment, in the currency you select at checkout (USD, EUR, or GBP). There is no subscription: nothing renews or is charged automatically.
• An individual seat gives access for 1 year from the purchase.
• For departments, each purchased seat gives one team member 1 year of access from the day it is assigned to them. Seats that have not been assigned stay valid for 2 years after purchase. When a seat expires, the department admin can assign a remaining seat or buy new ones.
• Department pricing is graduated by seat count, taking into account the seats the department bought in the previous 12 months. The exact rates are shown on the pricing page at the time of purchase.
• All prices are shown excluding VAT. VAT is added at checkout where it applies — 21% for customers in Belgium. Businesses elsewhere in the EU that provide a valid VAT number are invoiced without VAT (reverse charge). Departments in countries that use VAT numbers are asked for theirs at checkout.
• Payments are processed by Stripe, which sends a payment receipt. We never see or store your full card details. The invoice is issued separately by Barn30 Commv (BE0633587370) and shows the VAT amount; Belgian businesses and public bodies receive it electronically via Peppol.
• Refunds are handled case by case — contact info@masterthemap.app if something's gone wrong with a payment.

Acceptable use

You agree not to:

• Share a paid seat's login with more people than the plan allows.
• Use the service for anything unlawful, or in a way that could harm, disable, or overburden it.
• Attempt to gain unauthorized access to another department's data or account.

Availability

We aim to keep Master the Map available and reliable, but don't guarantee uninterrupted access — maintenance, third-party outages (Supabase, Stripe, map tile providers), or unforeseen issues can occasionally affect availability.

Limitation of liability

Master the Map is provided "as is." To the fullest extent permitted by law, Barn30 is not liable for indirect, incidental, or consequential damages arising from your use of the service. Nothing here limits liability where the law doesn't allow it to be limited.

Termination

You can stop using Master the Map at any time. Since there is no subscription, there is nothing to cancel; seats simply run until they expire. We may suspend or terminate accounts that violate these terms, particularly the acceptable-use and intellectual-property sections above.

Changes to these terms

If these terms change materially, we'll update the date at the top of this page. Continued use after a change means you accept the updated terms.

Governing law

These terms are governed by Belgian law.